Shipping policy

Some KidultLand finds ship from within New Zealand, while others come directly from our trusted overseas partners. Here’s what to expect after placing your order.

Where we deliver

We currently deliver to residential and business addresses throughout New Zealand.

Some products are held locally and shipped from within New Zealand. Others are sent directly to you from one of our overseas fulfilment partners. The product page may indicate where an item is shipping from or provide a more specific delivery estimate.

Shipping rates

Standard shipping within New Zealand costs NZ$7.90.

Standard shipping is free when your order subtotal reaches NZ$79 or more, after discounts have been applied. Gift card purchases and shipping charges do not count towards the free-shipping threshold.

The final shipping charge will always be shown at checkout before you complete your purchase.

Processing times

Orders are usually prepared for dispatch within 1–3 business days. Orders placed on weekends or New Zealand public holidays will begin processing on the next business day.

Processing may take a little longer during product launches, major promotions, public holidays or other especially busy periods. If there is a significant delay, we’ll contact you using the email address provided with your order.

Estimated delivery times

Once your order has been dispatched, the usual delivery estimates are:

• Items shipped from within New Zealand: 2–5 business days.
• Items shipped from an overseas fulfilment partner: 7–15 business days.

These timeframes are estimates rather than guaranteed delivery dates. Rural delivery, severe weather, public holidays, courier disruption, customs processing and other circumstances outside our control may result in delays.

Orders with multiple items

If your order contains products stored in different locations, the items may arrive in separate packages and at different times. You may also receive more than one tracking notification.

You will not be charged additional shipping simply because we divide your order into multiple packages.

Tracking your order

When tracking is available, we’ll email you a tracking link after your order has been dispatched. Tracking information can sometimes take 24–48 hours to appear after the courier receives the parcel.

Some low-value or small items may use a delivery service with limited tracking updates. If tracking has not updated for several business days, email us and we’ll help check the shipment.

Checking your delivery address

Please check your delivery name, street address, unit number, postcode and contact details carefully before completing your order.

If you notice an error, contact us at hello@kidultland.nz as soon as possible. We’ll try to update the address, but we cannot guarantee changes once an order has been processed or dispatched.

If a parcel is returned because the address supplied at checkout was incorrect or incomplete, additional shipping charges may apply before it can be sent again.

Delayed deliveries

If your order has not arrived within the estimated timeframe, check the tracking information and look for any delivery attempt notices first. You may also wish to check with other members of your household, reception desk or a safe location around the property.

If you still cannot locate the parcel, contact us at hello@kidultland.nz with your order number. We’ll review the tracking information and contact the carrier or fulfilment partner where necessary.

Lost, damaged or incorrect parcels

If your parcel appears to be lost, arrives damaged or contains the wrong product, please contact us as soon as possible.

Include your order number, a description of the issue and clear photos of the parcel, packaging and product where relevant. Please keep all packaging until we have confirmed the next steps.

We’ll assess the issue and arrange an appropriate solution in line with our Return Policy and your rights under New Zealand consumer law.

Unclaimed and returned parcels

Parcels may be returned to the sender if delivery is refused, the address is incomplete, or the parcel is not collected within the carrier’s collection period.

If a parcel is returned for one of these reasons, contact us to discuss redelivery. Additional shipping charges may apply unless the return was caused by an error on our part.

Changes and cancellations

If you need to change or cancel an order, contact us as soon as possible. We’ll do our best to help, but orders cannot always be changed or cancelled once processing has started.

Once an order has been dispatched, it will need to follow our normal return process after delivery.